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Shipping & Refund Policy

Shipping & Refund Policy


Shipping MAY take 1-4 weeks, depending on your individual locations. Most orders ship within 2 business days of cleared payment. We reserve the right to ship from any of our our sourcing partners, who are located worldwide. Items ordered together - may be shipped separately, depending on warehouse availability - no need to be alarmed. Shipping is currently FREE for ALL orders - no minimum purchase required. We are US based and ships worldwide. Please know your countries laws and regulations regarding the products you order - we are not liable for returns due to incorrect addresses and import restrictions. 

Additional shipping charges may be added by your local shipping partners - these are rare case and usually involve delivering to remote areas. 
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Return Policy

Due to the nature of items being sold  - timing is crucial. See Purchase Policy. Proof of purchase will be required to process any returns.

PLEASE BE ADVISED We will only review orders within 14 days of when you received your original order. If 14 days have gone by since receipt of your product, unfortunately, we cannot offer you an exchange or exchange even if there is an issue - so please contact us within that time frame.

Please do not send your purchase back to the manufacturer. Contact us.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@charcoalyou.com or TEXT us at 256-542-1395.

Free Plus Shiping (if applicable)
Only regular priced items may be refunded, unfortunately Free plus Shipping items cannot be refunded.


Exchanges (if applicable)
We only replace items if they are defective from the manufacturer or damaged in transit. Photo proof will be required to validate claim. If you need to exchange it for the same item, send us an email at hello@charcoalyou.com. We will provide with further instructions.


Return Address:
3408 Wall Triana Hwy, Ste 21224, Huntsville, Alabama US 35813

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initially shipping to you will be deducted from your refund. We do not charge a restocking fee.

Depending on your location, the time it may take for your exchanged product to reach you, may vary.

All returns items should be mailed with a trackable service. Shipping insurance is optional - but highly recommended for items valued over $35. We don’t guarantee that we will receive your returned item - so please retain your tracking information.

Any questions or concerns - please contact us anytime - we are super easy to deal with...we shop too - so we treat you fairly...Thanks for reading all this.

THE END.

 



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