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Purchase Policy

SATISFACTION GUARANTEE 

Due to the nature of the items being sold - 

- All purchases are final. But we do have a 24/7 365 customer guarantee - aimed at making you totally satisfied!

Excludes damage in transit items or manufacturer defects. 

Please contact us within 7 days of delivery if your items arrived damaged and/or defective. Charcoal You Agents are always standing by to assist you. Refunds or replacements will be processed once the item has been received and validated in our US based return center.

 Charcoal You Agents are dedicated to your total satisfaction - and guarantee to work on any problems should any arise.

 

PAYMENT METHODS

We accept ALL credit cards via Paypal. Other crypto payment options will be added in the near future.

We insure that your information is kept 100% protected and private.

 

Site Security 

We use industry-standard encryption (256 Bit SSL) to protect the confidentiality of the information you submit during checkout and ensure that your online purchase is safe with us.

Encryption is a process by which we use software to make your credit card number and personal information unreadable to others during the order process. We currently use the industry-standard SSL (Secure Sockets Layer) encryption to protect your information in transit on the majority of our sites. We believe in keeping up-to-date with new technologies in order to provide the best security to our customers. We ensure you can shop with confidence.

 

SALES AND PROCESSING

Most orders are shipped within 2 days of purchasing. We do reserve the right to ship from any of our shipping partners which means your items may arrive from different parts of the world - including our partners in the US. However, depending on the demand for certain items, processing times may take longer.  In rare cases, items may take up to four weeks for shipping. Please note we are committed to your total shopping experience and will provide timely and updated information accordingly. We DO NOT guarantee delivery times once the item has left the warehouse facility - but we will provide tracking information and shipping updates all the way until your items are delivered. Times below are estimates -  you will find they are surprisingly shorter than shown.

Approximate delivery schedule - 
US/Canada: 7 to 20 days
Europe/Asia/Australia: 20 to 30 days
Rest of the world: 30 to 40 days.

 

ORDER CANCELLATION

Orders may be cancelled only prior to payment processing. Orders that have begun processing and packaging - unfortunately cannot be cancelled.

 

BACK-ORDERS

If your order cannot be shipped within the stated delivery date, we will notify you of the expected ship date. Your credit card will not be charged until your order is shipped.

 

PRODUCTS DISCLAIMER

Please use products safely and follow instructions as described.

Actual product packaging and materials may contain slight variations due to updated product packaging from manufacturers and personal computer settings. We recommend that you do not rely solely on the information presented and that you always read labels, warnings, and directions before using or consuming any of our products.

Statements made, or products sold through this site, have not been evaluated by the United States Food and Drug Administration or any other such association, institution or authority. Contact your health professional for questions relating to your individual situations. 

 

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