Charcoal You Agents are dedicated to your total satisfaction - and guarantee to work on any problems should any arise.
Encryption is a process by which we use software to make your credit card number and personal information unreadable to others during the order process. We currently use the industry-standard SSL (Secure Sockets Layer) encryption to protect your information in transit on the majority of our sites. We believe in keeping up-to-date with new technologies in order to provide the best security to our customers. We ensure you can shop with confidence.
Most orders are shipped within 2 days of purchasing. We do reserve the right to ship from any of our shipping partners which means your items may arrive from different parts of the world - including our partners in the US. However, depending on the demand for certain items, processing times may take longer. In rare cases, items may take up to four weeks for shipping. Please note we are committed to your total shopping experience and will provide timely and updated information accordingly. We DO NOT guarantee delivery times once the item has left the warehouse facility - but we will provide tracking information and shipping updates all the way until your items are delivered. Times below are estimates - you will find they are surprisingly shorter than shown.
Approximate delivery schedule -
US/Canada: 7 to 20 days
Europe/Asia/Australia: 20 to 30 days
Rest of the world: 30 to 40 days.
If your order cannot be shipped within the stated delivery date, we will notify you of the expected ship date. Your credit card will not be charged until your order is shipped.
Please use products safely and follow instructions as described.
Actual product packaging and materials may contain slight variations due to updated product packaging from manufacturers and personal computer settings. We recommend that you do not rely solely on the information presented and that you always read labels, warnings, and directions before using or consuming any of our products.
Statements made, or products sold through this site, have not been evaluated by the United States Food and Drug Administration or any other such association, institution or authority. Contact your health professional for questions relating to your individual situations.