Do contact us immediately through our, "Contact US" page, via text or Facebook messenger. Please include the Name used to place the order along with your Order Number and a brief description of the issue. We will review and reply accordingly.
PLEASE BE ADVISED We will only review orders within 7 days of when you received your original order. If 7 days have gone by since receipt of your product, unfortunately, we cannot offer you an exchange.
We advise every Charcoal You customer to exercise caution when opening and using Activated Charcoal as it can stain some surfaces. To do so, we suggest using separate cup or container to rinse your Charcoal toothbrush, as well as when you rinse your mouth to contain the pigment until you are ready to put it away!
Once you have finished brushing your teeth, simply pour the used water down the drain, and rinse your sink!