Help Center

We accept the following forms of payment: American Express, MasterCard, VISA, Discover, JCB and PayPal.

All of our products are listed in U.S Dollar. There is also a currency converter on the home page. Use as a guidance.

Yes! We ship worldwide. FREE shipping an all orders.

Guess what? We offer free worldwide shipping!

Order tracking information will be sent to the email on file.

Average shipping times:

US/CAD/AUS: 7-21 days

Europe & Worldwide: 14-45 days

Please allow up to a max of 45 days for the items to arrive. If your order hasn't arrived in the estimated delivery times, please Contact us.

Do contact us immediately through our, "Contact US" page, via text or Facebook messenger. Please include the Name used to place the order along with your Order Number and a brief description of the issue. We will review and reply accordingly.

PLEASE BE ADVISED We will only review orders within 7 days of when you received your original order. If 7 days have gone by since receipt of your product, unfortunately, we cannot offer you an exchange.

We advise every Charcoal You customer to exercise caution when opening and using Activated Charcoal as it can stain some surfaces. To do so, we suggest using separate cup or container to rinse your Charcoal toothbrush, as well as when you rinse your mouth to contain the pigment until you are ready to put it away!

Once you have finished brushing your teeth, simply pour the used water down the drain, and rinse your sink!